At VisMasters we believe that understanding what our customers want for products, services, and information is an important part of building an interesting and useful online environment.

We have designed our website with this belief in mind, and we've created this policy statement so that you have easy access to information about our privacy policies and practices.

If you have any questions about VisMasters privacy statement or policies, please contact VisMasters. Or if you prefer, our postal address is:

VisMasters
163 East Main Street
Lexington, KY 40507
USA
or reach us via phone at (859)252-3118.

Information that we collect online

In several areas of our site we ask you to provide information by filling out and submitting an online form. These areas include registration and during the ordering process.

Information that we do not collect

When you visit our site, we do not collect your name, email address, or any other personal information unless you provide it to us.

No personal information is passed to VisMasters from our affiliate partners.

How we use the information that we collect

By collecting information, we hope to make your current and future experiences with VisMasters as useful and effective as possible. We hope to keep you informed about changes in our products, changes that will provide you with increase value and positively impact the way that you work.

The information we collect about you and your visit will help us to refine our website so as to improve your experience. We analyze and use the information we collect in two ways; first, we review our customer information in the aggregate to determine which areas of the site are of most value, and which are less valuable. Second, we may use information gathered during a customer's visit to help customize his or her next visit to the site. Information we collect will allow us to provide you more immediate access to the kinds of information you value the most.

Certain product vendors require end user registration of their product in order to receive an authorization code or access to their products. This information may include name, company, address and email information. You will be notified during the order process when purchasing products that requires your customer information to be passed to the product vendor.

VisMasters does not sell, or distribute any customer information to anyone outside of our company.

VisMasters supports the manufacturer’s return policies for the products that it sells. Since each product has different policies please see below for each products return policy. All returns must be approved before returning merchandise. No unapproved return will be accepted. No product may be returned after 14 days from date of delivery. All eligible returns are subject to a 15% restocking fee. Also, please note that shipping cost is not refundable.

Before attempting to return any product you must contact VisMasters customer service at (859) 252-3118 extension 118, or by sending an email to support@vismasters.com.

If you find that you are having trouble with the product, or it is not performing to your expectations, please contact VisMasters Technical Support line at (859) 252-3118 extension 103 or use the web based support at http://www.vismasters.com/support.

VisMasters return policy does not affect the warranties, if any, granted to you under the manufacturer’s product software license.

Product Policies

Piranesi
VisMasters offers an unconditional full money-back guarantee, as long as the Piranesi is returned unused and intact within 14 days of purchase together with proof of purchase.

Chaos Group Chaos Group products have specific fulfillment requirements which enable fulfillment only to addresses in Canada, USA, and Mexico. Please contact support@archvision.com for further details.

Rhino / Flamingo / Penguin / Bongo / Accurender
VisMasters offers a 100% satisfaction guarantee on Rhino, Flamingo, Penguin, Bongo, and Accurender. If you are not satisfied with the product return it to VisMasters and we will refund the purchase price of the product.

rtre / FinalRender / FinalToon
rtre, FinalRender, and FinalToon may be returned within 30 days of invoice date provided VisMasters can obtain a valid return merchandise authorization from Turbo Squid and the product has not been authorized.

Hyperfocal Design
VisMasters offers a 100% satisfaction guarantee on all Hyperfocal Design products. If you are not satisfied with the product return it to VisMasters (at your cost) and we will refund the purchase price of the product, less shipping costs.

VisMasters Online : Training Videos
VisMasters online training video(s) is a non-returnable product. If you encounter difficulty viewing the videos due to your company's internal firewall / security issues please contact your IT department for support. VisMasters support team is also available for assistance.

VisMasters Online : Live Online Classes
Any cancellation will be subject to a 10% administrative fee unless it is within the following time periods:

1. Cancellations received less than 3 days prior to start of online class are subject to a 25% cancellation fee.
2. Cancellations received less than 24 hours prior to start of online class are subject to a 50% cancellation fee.

VisMasters reserves the right to re-schedule class offerings and/or substitute an equivalent offering to students.

RPC All Access Hard Drives
RPC All Access hard drives are intended for quick transfer of RPC files to VisMasters customers. Customers should copy the content of the drives to their own computers upon receiving them. They are not intended for long term usage. VisMasters is not responsible for hard drive failure. Hard drive manufacturer's warranties are not included. VisMasters provides the hard drive without any packaging. Warranty replacement is solely at the discretion of the hard drive manufacturers.

Defective hard drives (dead on arrival) will be replaced for another hard drive if returned within 7 days from the date the product is received. Please contact ArchVision Customer Service prior to returning the hard drive for further instructions.

All other products
Once the physical packaging seal has been broken or the product has been downloaded the product may not be returned. However, prior to opening the package any product may be returned for a full refund or exchange with other products sold by VisMasters less shipping and handling charges.

In order to purchase a subscription you must agree to the following terms:

You authorize ArchVision (dba “VisMasters”) through Verisign to automatically bill the charge card you have provided until you cancel this subscription. If you are purchasing an annual subscription service, your credit card will be charged at the time of purchase for the entire subscription amount and renewals will be billed on your subscription anniversary date each subsequent year. You will receive notification via email of your renewal thirty (30) days prior to your subscription expiration, you may elect to non-renew or cancel at that time by opting out or notifying customer service. If you take no action, your subscription and recurring billing will continue.

For paid services with annual terms, the service term begins the day the service is purchased and continues until the end of the applicable subscription period. On the last day of each applicable term, your service will automatically renew for successive terms of the same duration unless you cancel the service as described in the Cancellation of Service section of this Billing Policy.

PLEASE NOTE: All charges are non-refundable, so no refunds will be issued if your service is canceled before the end of the applicable term.

Cancellation of Service

You may terminate your renewal or recurring billing by opting out on your renewal notification or by contacting Customer Service, but, as noted above, no refunds will be issued for any cancellation made before the end of your applicable service term. You may contact customer service via email at support@vismasters.com, or via phone 859.252.3119 x103.

All Access Compatible Applications

The following applications support the All Access content:

• Adobe Photoshop (6.x and above)
• ArchVision Composer
• ArchVision Viewport
• Autodesk 3ds Max (6.x and above)
• Autodesk Viz (2005 and above)
• Autodesk ADT using VizRender (2005 and above)
• Autodesk AutoCAD & AutoCAD Architecture (2008 and above)
• Autodesk Revit (2009 and above)
• AutoDesSys FormZ
• Bentley Microstation
• Newtek Lightwave

ArchVision respects the intellectual property rights of others, including rights provided by the copyright laws of the United States and other nations. You may not store material of any type or in any format on, or disseminate such material over, ArchVision's systems or servers in any manner that infringes third party intellectual property rights. In accordance with the Digital Millennium Copyright Act and other applicable law, it is the policy of ArchVision to terminate, in appropriate circumstances, access and/or service provided to any user that infringes third party intellectual property rights, including repeat infringers.

Pursuant to 17 U.S.C. § 512(c)(2), all notifications of claimed copyright infringement on the Company's systems or Web site should be sent to our Designated Agent. We have provided the following information for the exclusive purpose of notifying ArchVision, Inc., that you allege an infringement of your copyright.

Under federal law, you may be subject to civil penalties if you knowingly make a material misrepresentation that online material is infringing. These penalties may include court costs and monetary damages, as well as attorneys' fees. Such attorneys' fees include those incurred by parties who are injured as a result of ArchVision's relying on your misrepresentation, such as (a) a copyright owner, (b) a copyright owner's licensee, or (c) ArchVision.

You must provide notice, in writing, to the following Designated Agent:
Dee Fife
ArchVision, Inc.
163 East Main Street
Lexington, Kentucky 40507
USA
telephone: 859.252.3118 ext. 104
facsimile: 859.381.1108
email: dfife@archvision.com

Pursuant to 17 U.S.C. § 512(c)(3)(A), your notification of claimed infringement should include the following:

1. The electronic or physical signature of the owner or of the person authorized to act on behalf of the owner of the copyright interest;
2. Identification of the copyrighted work (or works) that you claim has been infringed;
3. A description of the material that you claim is infringing, and the location where the original or an authorized copy of the copyrighted work exists (for example, the URL of a website where it is lawfully posted; the name, edition and pages of a book from which an excerpt was copied, etc.);
4. A clear description of where the infringing material is located on our website, including its URL, so that we can locate the material;
5. Your address, telephone number, and e-mail address;
6. A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
7. A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.